FREQUENTLY ASKED QUESTIONS
What is your booking & cancellation policy?
A day before your appointment you will receive an appointment reminder via text message. Please refer to this for your specific time and confirm.
Late cancellations or changes (within 48hrs) will result in deposits being forfeited and full treatment cost being charged. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments.
Bookings are not confirmed until a deposit payment has been made. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else.
A booking will not be held for you without a deposit payment.
Late arrivals may not receive a treatment – HHSKiN staff will always do their best to provide full treatment but cannot keep other clients waiting.
All laser courses must be completed within 12 months.
If you are bringing young children to the clinic, please ensure that there is a supervising adult with them at all times as HHSKiN staff cannot supervise and neither can children be taken into treatment rooms.
It is important that you provide all medical history asked of you. HHSKiN will not be held liable for any damage caused as a result of withheld information or failure to follow instructions from the HHSKiN staff.
Can I have the treatment on the same day as my consultation?
Absolutely. If you have booked just a consultation as you're unsure which service is best for you please drop us a message letting us know you would like to go ahead with a treatment following the consultation to allow enough time.
If you have booked a treatment and are new to HHSKiN a thorough consultation and skin analysis will be carried out.
Will I need a patch test for Laser Hair Removal?
Yes. A patch test is required. You will only need to wait 15 minutes between the patch test and having the treatment if you want to go ahead with it there and then. Our patch tests are complimentary.
At HHSKiN we use Soprano ICE Laser Hair Removal, which is the leading pain-free hair removal system. The Soprano ICE offers superior results that are more consistent and reliable for every skin colour (unlike other lasers, which give inconsistent results for different skin types and darker skin colours). It also delivers excellent results when treating sensitive skin and body areas, thanks to its gentle sweeping massage technique. The Soprano ICE combines the best laser for hair removal – using the industry ‘Gold Standard’ 810-nm diode – with an exclusive ‘in motion’ approach. The sensation felt during the treatment has been likened to a ‘hot stone massage’ (whereas other hair removal lasers can feel like a rubber band snapping at your skin or create an unpleasant burning sensation). There is less risk of side effects associated with the Soprano ICE than other hair removal lasers. This is because the ‘Gold Standard’ 810-nm diode laser heats the sub-dermal layers first, providing more protection to the dermis, even in darker skins. The system also uses a dual chilled cooling head to further protect the skin.
I'm not sure which treatment I need...
Book in for a consultation or a 'Leave It To Us Facial', we will talk you through all the options available and guide you to which treatments will be most beneficial. We will also advise you on suitable skincare for home care use.